Reference

Legal Terms That Work for You

d365 operates under a clear legal framework so you know exactly where you stand — from account creation through to withdrawals via bKash, Nagad or Rocket.

Account RightsEligibility by RegionbKash & Nagad CoveredWallet ProtectionClear Contact Path
d365 Legal Terms That Work for You
ACCOUNT SECURITY STANDARDS

How We Protect Your Account Data

Your account data and transaction history are handled under clear retention and security rules. We do not share your wallet details with third parties outside of what is required to process your bKash, Nagad or Rocket transactions. You can request a copy of your data or ask for your account to be closed at any time through our support team.

Data Retention We keep your account and transaction records for the period required by applicable regulations. After account closure, data is held only as long as legally necessary.
Cookie Policy We use functional and analytics cookies to keep your session active and improve account flow. You can manage cookie preferences from the account settings page.
Account Security Your account is protected by OTP verification on login and wallet changes. Any change to your registered bKash or Nagad number triggers a confirmation step.
Data Requests Contact support to request your personal data, correct an error, or initiate account closure. We process data requests within the timeframe local regulations require.
REACH OUR TEAM

Contact Us on Legal Queries

If you have a question about how our terms apply to your account, our support team can walk you through it. Queries about eligibility, account closure or wallet verification are handled directly — not routed through an automated system first.

Team online

Live Chat

Open the chat window from the account dashboard for real-time help on legal or eligibility questions. Available during standard support hours.

Email Support

Send a detailed query to our support address for written responses on terms, account rights or wallet verification steps. We reply in writing.

Account Help Centre

The help centre covers common legal queries — eligibility by region, account closure steps, and how wallet verification works for bKash, Nagad and Rocket.

Legal FAQs for Your Account

Real questions about how our terms work, who can access the platform, and how to exercise your rights.

Eligibility depends on your local law and the regions we support. If online gaming is restricted in your area, those restrictions apply. We do not override local regulation.

Wallet details are used only to process your transactions. Any change to a registered bKash or Nagad number on your account requires OTP confirmation before it takes effect.

Yes. Contact our support team and we will process your data request within the timeframe required by applicable regulations. Requests can be made by email or live chat.

After closure, we retain your account and transaction records only as long as local regulations require. Once that period passes, data is removed from active systems.

If a term conflicts with your local consumer protection law, local law takes precedence where it applies. Contact support to raise a specific concern and we will respond in writing.

We notify you through your registered contact before any material change to our terms takes effect. Check your account email or the in-app notification area for updates.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.