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What d365 Does With Your Information

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad or Rocket, and keep your account secure. Access and data handling depend on your local law and the eligible regions we serve.

Account data onlyLocal wallet contextNo third-party sellingRegion-dependent access
d365 What d365 Does With Your Information
HOW WE PROTECT IT

Data Handling Practices You Can Check

Your account data sits behind encrypted connections. We apply access controls so only the account systems that need your payment detail — for example, to verify a Rocket withdrawal — can read it. Here is how each area works in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in across your phone browser and desktop. No cross-site tracking cookies are set, and you can clear session data from your browser at any time.

Account Security and Access Logs

Every login attempt is logged with device type and timestamp. If a new device or location is detected, we flag it for your review in the account security section of your profile.

Data Retention and Deletion

We keep your account data for as long as your account is active or as required by applicable law in eligible regions. Once neither condition applies, we delete or anonymise your records.

Requesting Changes to Your Data

You can request access, correction or deletion by contacting us via live chat or email. We will confirm your identity before acting on any request that affects your account data.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Email Privacy Team

Send your data request or correction query to our privacy address. We acknowledge receipt and aim to respond within the period required by applicable law in your region.

Live Chat on Mobile

Open the chat widget from your account dashboard on any phone browser. Describe your privacy concern and our team will route it to the right contact without delay.

Account Help Centre

The Help Centre covers data access requests, cookie settings and wallet-data queries step by step. Find it under Account Settings in your profile menu.

Common Questions About Your Privacy on d365

These are the questions we hear most often about how your data is handled. If yours is not here, reach out via live chat from your account dashboard.

We collect your name, contact details and the wallet identifier linked to your bKash, Nagad or Rocket account. We do not collect more than what is needed to open and operate your account.

Payment routing data is held only long enough to confirm the transfer and update your account balance. Once reconciled, we do not retain full wallet credentials beyond what applicable law requires.

Yes. Send a deletion request via email or live chat. We verify your identity first, then process the request in line with our retention obligations under applicable law in eligible regions.

We share only what a payment processor needs to complete a specific Nagad or Rocket cashout. We do not sell your data to advertisers or share it with unrelated third-party services.

Session cookies keep you logged in on your phone browser or desktop without repeated sign-ins. We do not place tracking cookies that follow your activity outside the d365 site.

Contact us immediately via live chat. We will review the access log for your account, flag any suspicious login events, and guide you through securing your account and changing your credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.