Reference

Terms and Conditions That Govern Your d365 Account

These terms set out the rules between you and d365 when you open an account, make deposits through bKash, Nagad or Rocket, and use any part of the platform.

Account holders onlybKash, Nagad, Rocket coveredBangladesh eligible regionsSubject to local law
d365 Terms and Conditions That Govern Your d365 Account
HOW WE HANDLE THIS

Our Approach to Keeping Terms Fair

We built these terms to be readable, not buried in legal language. Here is how we manage the key areas that matter most to your account.

Account Security

Your account is protected by OTP verification on login. Never share your credentials. If you suspect unauthorised access, contact support immediately via live chat.

Payment Records

Every bKash, Nagad and Rocket transaction is logged against your account wallet. Retain your transaction IDs; they are needed if you raise a payment dispute.

Data Retention

We keep account records for as long as your account is active and for a defined period after closure, in line with applicable rules for eligible regions.

Requesting Changes

To update your registered mobile number, email address or payment details, submit a verified request through your account dashboard or via email support.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team can help you work through it. Raise a formal terms query via live chat or the email address listed in your account dashboard.

Live Chat Open the chat widget from any page on d365 and select 'Account Terms' from the topic menu to route your query to the right team.
Email Support Send a detailed message to the support address shown in your account settings. Include your registered mobile number for faster handling.
Account Dashboard Log in and head to the Help section of your account wallet. Policy documents and version history are stored there for your reference.

Common Questions About These Terms

These are the questions we see most often about how our terms apply to accounts, payments and eligibility in Bangladesh.

Yes. Every deposit and withdrawal — whether via bKash, Nagad or Rocket — is subject to these terms. Payment eligibility also depends on your local law and eligible region.

We will post updated terms on this page and note the revision date. Continuing to use your account after an update confirms your acceptance of the new version.

We may suspend or close your account and withhold any related funds pending review. You will be notified via your registered email or mobile number with steps to respond.

Access depends on your local law and eligible regions. We do not confirm eligibility for you. Check whether account-based online gaming is lawful in your specific location before proceeding.

Log into your account and open the Help section inside your account wallet. We store the current version and previous versions there for your review.

Raise your concern through live chat or email support with your account details and transaction IDs. Our team will review and respond within the timeframe shown in your dashboard.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.